Welcome Aboard ROTA Dial-A-Ride

ROTA Dial-A-Ride is a general public, curb to curb demand response public transit system operated by a private contractor under contract to the Riverbank-Oakdale Transit Authority (ROTA).
 
ROTA Dial-A-Ride Service is provided to residents and visitors of the Cities of Riverbank and Oakdale and the immediate surrounding unincorporated areas with limited service to Modesto and the Orange Blossom Rd. ROTA Dial-A-Ride can be used for work, medical appointments, school, meetings, senior services, events and much more. Vehicles are wheelchair accessible for two wheelchairs and bicycle accessible for two bicycles.

The rider does not have to be standing at the curb, but should be in a location that allows him/her to see the ROTA Dial-A-Ride when it arrives. The rider should be able to get to the vehicle. If the rider does require more assistance, an attendant may ride for free, if arrangements are made in advance. Arrangements can be made on a case-by case basis for those persons requiring extra assistance.

ROTA Dial-A-Ride operates a shared ride program, and rides will be grouped whenever possible.

How to Use ROTA Dial-A-Ride

It is recommended the rider or his/her representative make a reservation the day before your requested trip. A reservation can be made by calling (209) 869-7444. TTY/TDD users, use California Relay Service by calling 711. Reservations may be made up to 14 days in advance.

Reservations are required the day before your requested trip. Same day requests are an additional $ .50. The dispatcher will give you an estimated time of pick up. Please be ready. ROTA Dial-A-Ride may arrive up to thirty (30) minutes before or after your scheduled time. If you no longer need a ride, call at least thirty (30) minutes in advance to cancel.

Give the following information:
• Address where you are to be picked up.
• Address where you want to go.
• When you want to be picked up or appointment time if applicable.
• How many will be traveling.
• If you need a return trip.
• If you have a special need.
• Phone number where you can be reached.
• If you are bringing a bicycle.

Subscription rides are available to those who need a ride daily, weekly or monthly. You are required to ride ROTA Dial-A-Ride for two complete weeks before being eligible for this service. The subscription service continues automatically until you cancel it.

Riders who have a permanent weekly schedule, may request a permanent pick up time. Riders may call up to 14 days in advance to schedule a trip. Riders must call 30 minutes in advance to cancel the scheduled trip(s), if needed.

If you do not need ROTA Dial-A-Ride, please call ROTA Dispatch at least 30 minutes before your scheduled trip. Failure to do so will result in a no-show. A rider may lose their riding privilege for 30 days after three consecutive no shows within a one-year period.

Service Hours, Fares and Other Information

Dial-A-Ride Service Hours

Monday-Friday from 6:00 AM to 7:00 PM
Saturday from 8:00 AM to 5:30 PM
No service is provided on Sunday.
Last reservations are taken at 5:00 PM , Monday-Friday and 3:30 PM on Saturday.

ROTA Dial-A-Ride does not operate on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day or Christmas Day.

Dial-A-Ride Certification

Seniors and persons with disabilities will receive priority service if certified by ROTA. Persons with disabilities and seniors (age 65 and older) may fill out an application. Proof of disability from a medical professional or age verification is required in order to obtain an identification card.

If you would like an application form for seniors and persons with disabilities passengers, please click here to download an application. You can also find applications on the buses, at Oakdale City Hall, Riverbank City Hall, Oakdale Senior Center, Riverbank Library and the Oakdale Library or you can call (209) 869-7444 ; TTY/TDD users call 711 (via California Relay Service) or write:

Riverbank-Oakdale Transit Authority
2808 Patterson Rd.
Riverbank, CA 95367

Other Policies for Using ROTA Dial-A-Ride

Wheelchairs are required to be in good working order with functional brakes. Our drivers are not allowed to push wheelchairs up or down inclines or over barriers. We encourage wheelchair users to remain in their chair and wear a lap belt during boarding and deboarding, as well as while riding ROTA Dial-A-Ride. All mobility devices will be secured to the bus.

Be ready when the bus arrives. Bus Drivers only wait three (3) minutes, five (5) minutes for ADA passengers. If you no longer need a ride, call and cancel at least 30 minutes before your scheduled trip. Drivers are not allowed to leave sight of their bus or enter a private residence or business.

Children under nine (9) years old will not be allowed on the bus unless accompanied by a fare paying passenger that is age 16 or older. No Smoking, Eating or Drinking allowed on the bus.

Shoes and a shirt must be worn at all times on the bus.

Carry on items limited to one trip.

Radios and “walkmans” are allowed with headphones, as long as the sound can not be heard by others.

Use of harsh language, profanity, and otherwise unruly behavior will not be tolerated.
 
Drivers cannot enter your home.

Wheelchairs must be secured.

Service animals are permitted for passengers with disabilities but must be under control of the passenger at all times.

Shopping bags cannot take up any seats. This includes the area designated for wheelchairs. No more than three (3) shopping bags are allowed. Small shopping carts must be folded and not placed in aisles.

Strollers must be folded and not placed in aisles.

Our drivers are limited to making one (1) trip to your door with packages and bags. Please plan your shopping trip accordingly.

Our drivers are not permitted to make destination changes. If your plans change, please let us know by calling (209) 869-7444 .

ROTA provides free transportation to and from a StaRT bus stop for Jury Duty. You will be required to show your juror summons to the bus driver when boarding. Passengers will transfer to the StaRT Route 60 to continue into Downtown Modesto to the courthouse. Please inform us when making your reservation that you are going to Jury Duty.

Passengers can bring their bicycles along when traveling on ROTA Dial-A-Ride. The bike racks hold up to two bikes and are available on a first come, first serve basis.

NOTE: Some of these rules are part of the California Penal Code Sec 640. Violations may result in refusal of service and possible prosecution.

Reservations and Information Call (209) 869-7444

Ride On!