How to Use ROTA Dial-A-Ride
It is recommended the rider or his/her representative make a
reservation the day before your requested trip. A reservation can be made
by calling (209) 869-7444. TTY/TDD users, use California Relay Service by calling 711. Reservations may be made up to 14 days in advance.
Reservations are required the day before your requested trip.
Same day requests are an additional $ .50. The dispatcher will give
you an estimated time of pick up. Please be ready. ROTA Dial-A-Ride may
arrive up to thirty (30) minutes before or after your scheduled time. If
you no longer need a ride, call at least thirty (30) minutes in advance to
cancel.
Give the following information:
• Address where you are to be picked up.
• Address where you want to go.
• When you want to be picked up or appointment time if applicable.
• How many will be traveling.
• If you need a return trip.
• If you have a special need.
• Phone number where you can be reached.
• If you are bringing a bicycle.
Subscription rides are available to those who need a ride daily, weekly or monthly. You are required to ride ROTA Dial-A-Ride for two complete weeks before being eligible for this service. The subscription service continues automatically until you cancel it.
Riders who have a permanent weekly schedule, may request a permanent pick
up time. Riders may call up to 14 days in advance to schedule a trip. Riders
must call 30 minutes in advance to cancel the scheduled trip(s), if needed.
If you do not need ROTA Dial-A-Ride, please call ROTA Dispatch at least
30 minutes before your scheduled trip. Failure to do so will result in a no-show. A rider may lose their riding privilege for 30 days after three consecutive no shows within a one-year period.
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